Customer Service Officer (Bali - Remote/Hybrid Options)

Join our dynamic team as a Customer Service Officer and become the friendly face of our company! Based in beautiful Bali (with remote/hybrid options available), you'll play a crucial role in delivering exceptional service to our customers through phone, email, and live chat support. Our company, Private Advertiser, is a growing player in the digital advertising industry, and we're looking for a passionate and dedicated professional to join our team.

As a Customer Service Officer, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll use tools like Zendesk, HubSpot, and Slack to manage customer interactions efficiently. This role offers a fantastic opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and live chat, providing prompt and professional responses.
• Use CRM tools like Zendesk and HubSpot to track and manage customer interactions.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify areas for improvement.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Zendesk, HubSpot, and Slack.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

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