Frontliner - Customer Service & Sales (Makassar)

Join Mitracomm Ekasarana as a Frontliner in Makassar and become the face of our customer service and sales team! This is a fantastic opportunity for dynamic individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. As a Frontliner, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. In this role, you will handle customer inquiries, process sales transactions, and provide support through various communication channels, including phone, email, and chat. Our team in Makassar is at the heart of our operations, and your contributions will directly impact our clients' satisfaction and our business growth.

At Mitracomm Ekasarana, we are committed to fostering a culture of excellence and innovation. Our Makassar office is a vibrant hub of activity, where you will have the opportunity to develop your skills and grow within a supportive and collaborative environment. With a strong focus on customer-centric solutions, we provide the tools and resources you need to succeed. Whether you are a seasoned professional or just starting your career, we offer a dynamic workplace where your voice is valued and your potential is recognized.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide prompt, accurate, and professional responses to all customer requests.
• Process sales transactions and manage customer orders using our in-house CRM system.
• Assist in the development and implementation of sales strategies to meet targets and exceed customer expectations.
• Provide technical support and troubleshooting for our products and services.
• Maintain and update customer records and ensure data accuracy.
• Collaborate with team members to resolve customer issues and ensure high levels of customer satisfaction.
• Stay updated with industry trends and best practices to continuously improve service quality.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales roles, preferably in a telecommunications or IT services company.
• Proficient in using CRM systems such as Salesforce or similar platforms.
• Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences.
• Excellent problem-solving skills and a customer-centric approach to service delivery.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Familiarity with telecommunications products and services is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Certification in customer service or sales from recognized institutions is a plus.

🛠️ Keahlian

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